In a Healthcare setting, there are questions about Patient Perception you need to answer now!
- If patients had a choice, would they choose your hospital? If so why?
- Is eroding patient loyalty hurting your business? Would you make changes to reverse it? Measuring patient perceptions and gauging loyalty offers you the information you need to determine how to provide the best possible quality of care for your patients.
- Why are some hospitals doing better than others? Specifically, which ones are doing better in the eyes of patients?
- Does the ability for patients to provide business intelligence have value to your organization?
Do you know what clinical and operational changes you need to achieve service excellence? Did you know that during times like this, these measurements, more than perhaps any other single factor can impact your hospital if you have the proper means for analyzing and dissecting customer supplied information?
Successful hospitals often lose the assurance of their patients and resort to guess work to make changes to facilities, products and services that are key components for malpractice insurers and Pay-for-performance plans. You can now gather Business Intelligence directly from your patients, push it past reporting and make it both strategic and actionable.
Smart hospitals make decisions based on frequent, organized, reliable and accurate data. NeuraTool is a cost effective web based product, used by Fortune 500 companies, that your patients and staff use to tell you, in quantitative and behavioral terms, exactly what is driving their loyalty. Internally, do you measure the results of your on-boarding or Nurse Preceptor Programs?
Your patients and staff are guided to a web address. They answer a few carefully designed questions about their experiences and demographics. On a periodic basis, you can then go to a private web site and review the data in a rich and meaningful business intelligence format that allows you to analyze your hospital by reviewing your customers quantitative satisfaction scores for your products, services, locations, quality, and many other attributes.
